Overloaded with Cases

I worked in client casework today at Red Cross. We are so overloaded with cases that it takes all week just to get through them once. It's also hard to get ahold of clients because all of them have just been through a fire and money of them have lost their phones. This makes them unreliable to get ahold of and it's easy to spend all day trying to get ahold of clients. We have been getting so many new cases each week that we haven't been able to update all the cases as often as we would like to. This makes some of the clients angry because they are already overwhelmed from the disaster and they expect us to walk them through everything after that. I had one client the other week that was furious with Red Cross because she expected us to call her everyday. It's impossible to give that kind of attention to each client when most of the caseworkers are interns or volunteers. We do try really hard to help each client through this difficult time, but some of them have really unrealistic expectations of Red Cross and then they get angry when we don't live up to those expectations. It's a tough job, but someone has to do it.