Managing Cases

I was finally able to get caught up on all the cases. We haven't had any big disasters in the last few weeks. Before that we had several huge fires that destroyed several apartment units. We get extremely busy when this happens because we have to assist all of those clients at the same time. Once we finish assisting the client, you would think our work would be done, but it's not. We have to check all of the financial aspects of the case and close it out. We had a stack of probably 50 that needed to be closed and some of them were from almost a month ago. I finally finished closing all of them today. I think this will really help get us back on track and be able to focus on the clients that we currently have. I hope this will alleviate some of the stress in the office and take care of some of the backlog that generated while I was gone.

I have still been getting many calls from people asking for services that we don't provide. I have had several calls recently for help with transportation, but the only kind of transportation we offer is for domestic violence victims. The call I got today was from a woman who wanted to fly out of state to see her dying mother. I hate to have to tell these people no, but we just don't have the resources to help them out.